All pricing listed is in Australian Dollars Australia - Free shipping on orders over $50. Flat rate of $5.95 on orders under $50.
What if I’m not home to receive my delivery? In the event that you are not home to receive your delivery, the shipping company will leave a calling card with instructions to collect or arrange re-delivery. To ensure your order reaches you safe and sound, we will need your autograph upon delivery. Every order is trackable, an email with the tracking number is emailed out to you when the order is about to ship. Responsibility is placed on the customer to keep on top of tracking status. If an undelivered package is not collected within 10 business days, Australia post will return the package to us. All returned packages will be at the cost to the customer.
Can you deliver my order to my work address? You bet! In fact, we prefer it! Just make sure you include your business name in the check-out so our delivery driver can find you easily and a phone number in case the driver has trouble finding you.
When should I expect to receive my order? Please Allow 2-3 business days for your order to be despatched from our warehouse. Once your order is processed you will receive an email with tracking information. Using the tracking information sent out to you is the best way to keep an eye on your package as it makes its way to you! Delivery times are estimated by your location and are to be used as a guide only. Please allow up to 7 business days for domestic orders and up to 14 days for international orders. Although we endeavour to ship items out as quickly as possible, there may be some delay around sale times and public holidays. If for any reason your despatch time is likely to fall outside of our lead times, OPUS will be in contact to advise you of the delay, we thank you for your patience and understanding.
Do you ship internationally? OPUS has partnered with Australia Post to provide fast and reliable shipping to most corners of the world. We currently offer shipping to these countries: USA, UK, Canada China France, Germany, Hong Kong, Italy, Ireland, Japan, New Zealand, Spain and Sweden. Please email firstname.lastname@example.org for details on shipping to other countries. Shipping is calculated at a flat rate per kilogram. It is important to note, we cannot send items with batteries or dangerous flammable liquids internationally.
Do you offer in-store pickup? Yes, we do! On the Cart page select the Pick-up option and choose your preferred pickup date and time. Orders can be picked up from our Paddington store within trading hours Monday - Saturday. Please bring a valid ID and your Order Number with you for verification.
On the occasion that an item is sold out or unavailable we will contact you as soon as possible to either offer a replacement item or arrange to pick up when the items are back in stock. Orders placed before 3 pm will be available for pick-up the following day from 10 am. Orders made after 3 pm will be available for pickup 2 days later from 10 am.
OPUS Free Gift Wrapping Is your order intended as a gift for someone special? We’re glad to offer complimentary gift wrapping at checkout for all online orders. If you would like your gift wrapped, simply tick the ‘Add Gift Wrapping’ option at checkout, and we will go ahead and wrap your entire order. Please note, when you choose gift wrapping your entire order will be wrapped, not individual items.
Purchasing and Returns Policy
OPUS has been in business for 50 years and our main aim is to make our customers happy! This is why our purchase and returns policy are easy to understand and above all, it gives you peace of mind:
When placing an order, it is vital that you double check you have entered correct and clear delivery information, your phone number and if applicable the phone number of the person receiving the delivery. Incorrect delivery details can lead to delays, lost or returned parcels. Costs in resolving issues relating to incorrect delivery details are at the expense of the customer.
We will contact any customer within 3 days of making an order if there is likely to be a delay. As mentioned, lead times can vary depending on destination. Orders are despatched from Sydney Metro on a daily basis. During busy times and bad weather, understandably delivery time may be extended. The customer understands that we rely on a third party to make the delivery. Australia Post (Parcel post) http://auspost.com.au/parcels-mail/domestic-delivery-times.html.
Exchanges: If a customer would like to exchange an item they must first email us with a request (email@example.com) within one week of receiving the order. After approval, we will inform them of what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer. Any items sent back without prior notice via email may not be honoured. OPUS does not allow any refund for change of mind.
Faulty Goods: OPUS takes pride in triple checking the quality of its goods prior to delivery. If you do however receive an item that does appear broken or faulty please contact us immediately. To make a claim for faulty good/s please supply photographic evidence to support your claim. The first step is to email us as soon as you receive your item with a detailed description of the issue (firstname.lastname@example.org). Once approved, we will request that the item is shipped back to us for assessment. If we determine that the fault is indeed through no fault of the customer we will then replace the goods or refund the cost of the good in question. If the good is being replaced by OPUS we will also cover the cost of sending the good back to the customer.
Prices, listed are “Online Only’ prices and are subject to change without notice. There may be price differences between our retail stores and our online store.
Items which appear as “in stock” online, may not be in stock at any of our stores. Please call if you wish to check if something is available in-store.
We cannot guarantee that any item is in stock at the time of purchase. If there is a delay in fulfilling an online order we will notify the customer within 3 days.
If an order is unsuccessfully delivered and returned to us through no fault of our own, all secondary postage costs are the responsibility of the customer. (Australia Post cost price). If an order is incorrectly addressed we also reserve the right to charge a customer's credit card for the cost of re-shipping an order.
Where an item has been returned (RTS) due to a customer not being available at the time of delivery or item has not been collected from Australia post or Courier Agent within 2 week period, any return postage costs will need to be paid by the customer.
We do not accept order cancellations. Once an order is received by us it is deemed to be final so it is important that you check your order and review it before you submit it.
All item prices and shipping costs appear in Australian Dollars.
Free Shipping on purchases over $50 is valid on domestic, Australia wide orders only. This offer is not valid on ‘In Store Only’ items including furniture. Please contact the store for phone orders and further details on domestic delivery.
This site and its contents are subject to copyright. The copyright is owned by OPUS design PL. You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site, is strictly prohibited.
This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete or updated. OPUS design PL makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. OPUS design PL, nor its affiliates, directors, officers, employees, agents, or contractors will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
OPUS design PL cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and when using this website you entirely release OPUS design PL of all responsibility for any consequences of its use.
Third Party Sites
As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Opus Design website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.
This site is created and controlled by OPUS design PL. Your use of this site is governed by, construed and enforced in accordance with the laws of NSW, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of NSW, Australia. This site may be accessed throughout Australia and overseas. OPUS design PL makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website.
OPUS design PL is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please use your own discretion at all times when using other sites.
Credit Card Fraud
If you attempt to purchase goods through our Internet service with an invalid, stolen, generated or other fraudulent credit cards, the details of the transaction along with your information will be turned over to the police and to the Credit Card Fraud Investigation unit of our bank. They, in turn, will launch an investigation that will lead to your prosecution.
We have information about your internet session that will enable us to help authorities track any unlawful activity, regardless of where you have logged in to the Internet. When you connect to the internet through an ISP, telecommunications company or through a business, log files are created. These include the date, time, your username and the IP address you were assigned during your connection. During an investigation, this information will be disclosed. The log files will provide investigators with detailed information about any fraudulent activity. All internet access and service providers must disclose this information during a criminal investigation.
1. Collection of Personal Information
1.1 The information collected by
OPUS design PL from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:
1.1.1 Name and address for delivery purposes; 1.1.2 Day phone number; 1.1.3 Email address; 1.1.4 Product preferences; 1.1.5 Information regarding promotions and another service of
OPUS design PL; 1.1.6 Information pertaining to membership or Wishlist components.
1.2 Information regarding your use of the
OPUS design PL website may also be obtained through the use of 'cookies'. 1.3
OPUS design PL will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.
2. Use of Personal Information
2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:
2.1.1 To assist in the development of information technology, systems maintenance and development; 2.1.2 To assist in the development of information technology requirements, systems maintenance and developmental issues; 2.1.3 To analyse information for product development, marketing and research purposes and to improve and extend our range of services; 2.1.4 To investigate and resolve complaints concerning the provision of services by us or others associated to us; 2.1.5 Marketing directly to you in accordance with the National Privacy Principals; 2.1.6 Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas; 2.1.7 Disclosure of your personal information in a manner authorised or required by law; 2.1.8 For any unrelated secondary purpose to which you consent; 2.1.9 For compliance with any legislative and regulatory provisions
2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Disclosure of Personal Information
OPUS design PL may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:
OPUS design PL may disclose personal information to related or unrelated third parties if consent has been obtained from you. 3.1.2
OPUS design PL may disclose personal information between related body corporates. In circumstances where information is disclosed to related body corporate's, they are bound by the original primary purpose for which the information was collected. 3.1.3
OPUS design PL may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations. 3.1.4
OPUS design PL will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the
OPUS design PL may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law. 3.1.6
OPUS design PL may disclose personal information to avoid an imminent threat to a person's life or to public safety. 3.1.7 If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then
OPUS design PL will not disclose your personal information, unless for the reasons documented at 3.1.1 to 3.1.6 above. 3.1.8
OPUS design PL does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance,
OPUS design PL will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.
4. Security and Quality of your Personal Information
OPUS design PL will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so,
OPUS design PL shall do the following:
OPUS design PL will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved. 4.1.2
OPUS design PL requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy. 4.1.3
OPUS design PL will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access. 4.1.4
OPUS design PL will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.
5. Access to Personal Information
OPUS design PL shall take reasonable steps to limit access to personal information by doing the following:
OPUS design PL will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act. 5.1.2
OPUS design PL will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact
OPUS design PL directly. 5.1.3
OPUS design PL may charge a fee for the process of an access request if such a request is complex or resource intensive.
6. Cookies and other technologies
6.1 As is standard practice on many corporate websites,
OPUS design PL utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient. 6.2
7. Are Your Personal Account Details Safe When Being Transmitted?
OPUS design PL endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind
OPUS design PL firewalls. 7.2 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions,
OPUS design PL uses SecurePay secure payments system to process credit card payments via the EFTPOS system.
7.3 OPUS design PL advises that all secure pages are clearly identified by the locked padlock and the domain name www.opusdesign.com.au
8. Are Your Personal Account Details Stored Safely?
8.1 OPUS design PL shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. OPUS design PL only permits your details to be accessed by authorised personnel.
10.1 This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.
zipPayis a simple and secure payment option, that lets you shop today and pay later for your purchases.