- Flat rate shipping applies to orders under $75. Please note shipping costs are dependant on location.
- FREE Standard Shipping available on orders over $75 (NSW & ACT only).
- Australia Post Express service will be calculated at checkout. (same day dispatch on order placed before 2pm)
We value your satisfaction and strive to ensure a hassle-free shopping experience. Please review our return policy below:
30-Day Return Policy: We offer a 30-day return period from the date of purchase for eligible items. To be eligible for a return, items must be unused, undamaged, and in their original packaging.
Original Packaging and Completeness: Returned items must be accompanied by their original packaging and all included components/accessories. Incomplete items or items not in their original packaging may not be eligible for a refund.
Timely Return: Items must be received by our store within the 30-day return window to qualify for a full refund. Returns received after this period may be subject to a restocking fee or may not be accepted.
Notification of Missing Items: In the event of missing items within the 30-day return period, please inform us immediately. We will work diligently to resolve any issues and ensure a satisfactory resolution.
Please note that certain items may be subject to additional return restrictions or exclusions, as outlined in our terms and conditions.
For further assistance or to initiate a return, please contact our customer service team at firstname.lastname@example.org.
Thank you for choosing OPUS. We appreciate your business and strive to provide the best service possible.
Yes, we do! On the Cart page select the Pick-up option and choose your preferred pickup date and time. Orders can be picked up from our Paddington store within trading hours Monday - Saturday. Please bring a valid ID and your Order Number with you for verification. On the occasion that an item is sold out or unavailable we will contact you as soon as possible to either offer a replacement item or arrange to pick up when the items are back in stock. Orders placed before 3 pm will be available for pick-up the following day from 10 am. Orders made after 3 pm will be available for pickup 2 days later from 10 am.