OPUS has been in business for 50 years and our main aim is to make our customers happy! This is why our purchase and returns policy are easy to understand and above all, it gives you peace of mind:   When placing an order, it is vital that you double check you have entered correct and clear delivery information, your phone number and if applicable the phone number of the person receiving the delivery.   Incorrect delivery details can lead to delays, lost or returned parcels. Costs in resolving issues relating to incorrect delivery details are at the expense of the customer. We will contact any customer within 3 days of making an order if there is likely to be a delay. As mentioned, lead times can vary depending on destination. Orders are despatched from Sydney Metro on a daily basis.   During busy times and bad weather, understandably delivery time may be extended. The customer understands that we rely on a third party to make the delivery. Australia Post (Parcel post) http://auspost.com.au/parcels-mail/domestic-delivery-times.html. Exchanges: If a customer would like to exchange an item they must first email us with a request (support@opusdesign.com.au) within one week of receiving the order. After approval, we will inform them of what the return instructions are. All postage costs associated with the exchange are the responsibility of the customer. Any items sent back without prior notice via email may not be honoured. OPUS does not allow any refund for change of mind. OPUS does not allow any refund for sale items. OPUS has the ability to refuse refunds for Afterpay & Zip Pay purchases.

Faulty Goods: OPUS takes pride in triple checking the quality of its goods prior to delivery. If you do however receive an item that does appear broken or faulty please contact us immediately. To make a claim for faulty good/s please supply photographic evidence to support your claim. The first step is to email us as soon as you receive your item with a detailed description of the issue (support@opusdesign.com.au). Once approved, we will request that the item is shipped back to us for assessment. If we determine that the fault is indeed through no fault of the customer we will then replace the goods or refund the cost of the good in question. If the good is being replaced by OPUS we will also cover the cost of sending the good back to the customer. Prices, listed are “Online Only’ prices and are subject to change without notice. There may be price differences between our retail stores and our online store.Items which appear as “in stock” online, may not be in stock at any of our stores. Please call if you wish to check if something is available in-store. We cannot guarantee that any item is in stock at the time of purchase. If there is a delay in fulfilling an online order we will notify the customer within 3 days. If an order is unsuccessfully delivered and returned to us through no fault of our own, all secondary postage costs are the responsibility of the customer. (Australia Post cost price). If an order is incorrectly addressed we also reserve the right to charge a customer's credit card for the cost of re-shipping an order. Where an item has been returned (RTS) due to a customer not being available at the time of delivery or item has not been collected from Australia post or Courier Agent within 2 week period, any return postage costs will need to be paid by the customer. We do not accept order cancellations. Once an order is received by us it is deemed to be final so it is important that you check your order and review it before you submit it. All item prices and shipping costs appear in Australian Dollars. Free Shipping on purchases over $50 is valid on domestic, Australia wide orders only. This offer is not valid on ‘In Store Only’ items including furniture. Please contact the store for phone orders and further details on domestic delivery.